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The Good & the Bad Events in Therapy:
Client & Therapist Perspectives on Significant Therapy Events

4 CE Credits/Hours - Online Course - $39.00

Developed by Ofer Zur, Ph.D.

This course was produced in collaboration between Taylor & Francis, PLC and the Zur Institute, Inc. The Zur Institute, Inc. maintains responsibility for this continuing education program and its content.

This course includes materials consisting of:

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General Course Description

Every therapist can name those significant moments in therapy, when something important happens to shift a client's awareness or elicit powerful emotion. Yet studies in which clients and therapists are interviewed separately following therapy and asked to identify turning points often reveal a lack of agreement between therapists and clients over which moments were significant. Growing research demonstrates that what the client perceives as important in therapy matters more in terms of successful outcome than what the therapist perceives as important. Therefore, it seems essential to understand therapy from the client's perspective. This introductory course examines both significant moments in therapy and helpful and hindering events in therapy from the client's perspective. It looks at what therapists do to facilitate significant and helpful moments…and to also, unfortunately, cause hindering moments.

The first part of the course examines significant events in therapy from the client's perspective - those powerful moments which unlock awareness or emotion, and it examines the important question as to whether these are merely dramatic experiences or whether they actually have some relationship to successful therapy outcomes. The second part of the course looks at helpful and hindering experiences. What actions, reactions, techniques and therapist characteristics do clients tell us help therapy move forward, and which of those do clients report impede therapy? The third part of the course moves from individual therapy to couples therapy to look at helpful and hindering experiences. Finally, a complete list of resources is offered for further study, including feedback forms to help therapists purposefully elicit client feedback about how therapy is unfolding.

Educational Objectives

This course will teach psychotherapists to:

1.    Define significant, helpful and hindering events in psychotherapy.

2.    Discuss what clients generally consider to be helpful or unhelpful activities and characteristics of therapists.

3.    Discuss the association between significant events in therapy and positive therapy outcomes.

4.    Compare what clients consider helpful and hindering activities in individual and in couples therapy.

Course Syllabus

  • Definition
  • Prevalence
  • Relationship to successful therapy outcomes

Helpful and hindering events in therapy

  • Definitions and characteristics
  • Therapist actions which are helpful or hindering
  • Therapist characteristics which are helpful or hindering
  • Verbal and non-verbal cues
  • Helpful and hindering events for in-person and online therapy

Helpful and hindering events in couples therapy

Additional resources

  • Articles
  • Feedback resources
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